M2M Service Provisioning Rules

Number of Service Provisioning Actions per Line per Day

• Most accounts allow five service provisioning actions (Activate, Suspend, Restore, Deactivate) per line per day.
• If you require the ability to perform up to 25 Suspend or Restore transactions per line per day, contact your account representative or customer support and ask about using the IoT Order Flow.

Suspending Service Rules

• You can suspend a line of service for a maximum of 90 contiguous days. If you restore service to the device and then suspend it again, the 90-day counter is reset.
• You can suspend a line of service for a maximum of 180 suspended days out of the last 365 days. That is, it is a rolling 365-day window; looking back 365 days from the current day, the service can't have been suspended more than 180 of those days.
• When you suspend using the ChangeDeviceState - Suspend API method, you also suspend your Monthly Recurring Charge (MRC), thus extending your contract.
• Suspends may carry a fee (consult your contract).

Changing Service Plan Rules

• You can change the service plan associated with a device up to four times per month.
• You cannot change the service plan for a device while its service is suspended.

Deactivating Service Rules

Please consult your Verizon contract for rules governing service deactivations. Your account may have Early Termination Fees (ETF) and you may have some number of ETF waivers to apply when you deactivate.

• Use ChangeDeviceState - Deactivate and supply ReasonCode FF.
• If you have ETF waivers, you can specify whether or not to use one in your ChangeDeviceState - Deactivate API call.
• If you do not use an ETF waiver and you incur an early termination fee, it will be billed at the amount stated in your contract.

Swapping Hardware on 4G Lines

The ThingSpace Platform database maintains a pairing of device hardware (IMEI) and SIM (ICCID). You can move an Active SIM into a new M2M device*, and as long as the new device is not already paired with another SIM in the M2M database**, the M2M Platform will associate the new device with the SIM the next time the device connects.

For other 4G hardware changes (install new SIM, replace both device and SIM), make the hardware change and then use a Change4GDeviceIdentifier request to update the device identifiers.

* The new device cannot be in the Active or Suspend state.

** If the new hardware is part of a Deactive IMEI-ICCID pairing, you must use the DeleteDevices method to remove the deactive device from your account, or call Customer Service and ask them to do it.

NOTE: The ThingSpace Platform associates provisioning, usage, and connectivity history with the IMEI. If you change an IMEI-ICCID pairing, no previous transaction or usage history will be available for the line of service.

Swapping Hardware on 3G Lines

To transfer a line of service from one 3G device to another, turn off the first device, then turn on the replacement device. Use a ChangeDeviceIdentifier request to change the ESN or MEID.

The replacement device cannot already be in the Active or Suspend state. If the device is in the Deactive state, call Customer Service to have it deleted from your ThingSpace Platform account before initiating the swap.

Moving Devices Between Accounts

If your account is enabled for M2M Bulk Flows, you can use the MoveDevice API to move devices from one billing account to another under the same customer profile. Contact your account manager if you need to have your account enabled for M2M Bulk Flows.

If your account is not enabled for M2M Bulk Flows, you must call customer service to move devices from one billing account to another.

NOTE: You can use the ChangeDeviceState APIs to move a device from one account to another account within the same Verizon profile by first deactivating it and then activating it in the new account. However, rules for deactivating service apply.

To move a device to an account under another Verizon profile, call Customer Service to delete the device from the old account, then use ChangeDeviceState - Activate to activate it in the new account.